Shipping Policy

Shipping Locations

We currently ship across all seven Emirates of the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email or SMS with tracking information.

Delivery Timeframes

Estimated delivery times are as follows:

• Dubai: 1–2 business days

• Abu Dhabi: 2–3 business days

• Sharjah, Ajman: 1–3 business days

• Northern Emirates: 2–5 business days

Delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Shipping Charges

• Free shipping on orders above AED [Amount].

• A flat shipping fee of AED [Amount] applies to orders below the free shipping threshold.

• Shipping fees are displayed during checkout before payment is completed.

Order Tracking

Customers will receive tracking details once the order is dispatched. You can use the provided tracking number to monitor your shipment's progress.

Delivery Attempts

Our courier partner will attempt delivery to the provided address. If delivery cannot be completed after multiple attempts due to incorrect address information or customer unavailability, additional shipping charges may apply for re-delivery.

Address Accuracy

Please ensure that your shipping address and contact details are accurate at checkout. We are not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact our customer support team within 48 hours of receiving your order. Include your order number and photographs of the damaged package or products where applicable.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding in such situations.